Please read carefully:
All orders are accepted when they are received on-line through our e-commerce website www.MugenUK.com.
On receipt of an order the customer will receive a reply by e-mail confirming that the order has been successfully processed.
This message will sum up all customer details, the list of items ordered with an order number.
Therefore an order is to be considered valid and processed, only after the receipt of Mugen UK order confirmation. If you do not receive this e-mail it means the order has not been processed and we strongly advise that you contact Mugen UK to find out what has happened via our contact form on our website.
2. Right of withdrawal/first refusal:
The customer has the right of withdrawal for whatever reason. To exercise this right though, the customer will have to send a written request to Mugen UK , within 7 days from receipt of an order.
The right of withdrawal is nonetheless applicable under the following conditions:
- The product purchased directly from MUGEN UK has to be undamaged and in its original packaging.
- The product cannot be used in full or partially prior to its return.
- Organization and shipping cost to return the product to MUGEN UK, will be totally at the customer’s charges.
- Discounted items cannot be returned nor be reimbursed.
MUGEN UK will refund the customer for the total amount already paid within 30 days from the receipt of the returned goods from the customer, by deducting eventually any extra cost for restoring the returned goods, should it be damaged on its way back to MUGEN UK.
The right of withdrawal is totally inapplicable when the basic conditions of undamaged product are missing, In this case MUGEN UK will return the good as received to the customer if the latter is willing to pay upfront for shipping cost and no refund will be made for this product.
3. Product Availability
Normally MUGEN UK commits itself in shipping all products indicated on our website as available, within 5 working days from the date of our confirmation by e-mail. However, we cannot guarantee 100% our availability always as all products in production are subject to our daily availability towards the volume of orders received on-line which can modify the status of each product rapidly and in an unforeseeable way.
In case a product is not available, the customer will be informed immediately.
All our products are covered by our MUGENUK warranty, however it is responsibility of the customer to check immediately the integrity of the product received, for any eventual manufacturing defect or damages during shipping. The customer has the legal duty to inform MUGEN UK of any eventual defect found on the product, and to agree with MUGEN UK on the actions to take after wards.
5. Data Processing
MUGEN UK informs all customers that all data supplied when they fill in their application form and register, will be used solely to process their order and for any eventual commercial activity such as circular letters to inform all registered customers about any new product and/or promotion.
On the other hand, the customer can ask MUGEN UK for the cancellation or modification of the info entered, at any time.
6. Supplier Details
MUGEN UK & YMC RACING (part of Mike Manning Audio), 9,Silver Street, Yeovil, Somerset, BA20 1HW, United Kingdom
7. Price and Currency
All prices entered on our mugenuk.com website, are to be considered VAT inclusive.
All prices can be modified at any time, without any obligation of forewarning on behalf of YMC RACING.
The customer can choose the purchasing currency amongst those shown, and the Rate of Exchange between Euro and the other currencies available will be fixed by MUGEN UK and may be modified any moment without any warning.